Frequently asked questions about car transportation
- How long does car shipping take?
Pick-up and transit times vary by location and destination. Most auto transport takes between one and three weeks total. Plan on up to 7 days’ pick-up time and then an additional 25 days for transit and delivery. Please contact us for more information. Expedited services might be available for an additional fee.
- How far in advance should I schedule my move?
The farther in advance you can schedule auto shipping for your car, the more likely you will be to get the schedule you desire. For best results, try to schedule shipping two months in advance.
- Where will my car be picked up and delivered?
We can pick up and deliver to the destination of your choice. We can also attempt to provide door-to-door service, but narrow streets, low power lines, and heavy vehicle restrictions may prevent us from getting directly to your address. Meeting in a nearby parking lot is often the best solution.
- Do I have to be present when you pick up or deliver my automobile?
You should either be present or should designate another person to be present at pick-up and delivery of the vehicle.
- May I leave my car somewhere else?
For your convenience we have «terminals», which are large storage areas that act as hubs for moving vehicles. You can drop the vehicle off in advance of shipment. For your convenience we have warehouses near all major ports in USA.
- Can I check the progress of my car shipment?
We will keep you updated on every stage of the shipment process, and you may track your shipment online via our secure Web site.
- Will my car be insured during transport?
We highly recommend that you insure your car. You can purchase insurance directly from us. A vehicle condition report form should be completed upon pick-up of your car. The person turning the car over and the truck driver both sign this report, and a copy is given to the party delivering the car. This same report is presented upon delivery of the vehicle at its destination, and you should compare the car to the report thoroughly at that time.
- What do I do if my car is damaged during the auto shipping process?
Car shipping is typically worry-free; however, damage may occur rarely due to weather conditions on the seas. If damage occurs, and you feel it is directly attributable to the auto shipping process, note all damage on your inspection report and contact us immediately.
- Will my automobile be driven?
Typically, the only driving occurs when the truck driver moves your car on and off the trailer; your car may need to be unloaded and re-loaded occasionally during transport to optimize space on the trailer. This unloading/reloading should be kept to a minimum. Your car should not be driven otherwise. Please be advised that your vehicle should contain no more than 1/4 tank of gas as per U.S. Customs regulations.
- How do I pay for my auto shipping?
We accept personal checks, cashier’s checks, bank wires, money orders, and cash. Most of the destinations are on collect terms which means that you pay after the vessel sails. However some destinations are on prepaid terms, we ship only after receiving a full payment.